General Dentistry and Prosthodontics

A smile is often the first thing someone notices.  At Russell Hill Dental, our team works to make your smile the best it can be and keep your smile shining!

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Phased Reopening

May 26, 2020

 

Dear Patients:

Since closing in mid-March, following CDC, Massachusetts Dental Society (MDS), and state guidelines, we have been busy working to follow and develop protocols to keep our patients and staff as safe as possible amidst the COVID-19 pandemic. We are happy to say that we are beginning a phased reopening, continuing to follow all guidelines and protocols from the CDC, MDS, and the Commonwealth of Massachusetts.

We have limited scheduling in order to maximize social distancing and to allow for our staff to complete all infection control protocols between patients. You will see changes when you come in to the office that are necessary to help prevent the spread of infection. We will be working to reschedule patients that we had to cancel in the last couple months. We ask for your patience as we navigate reaching out to people and we will try our best to accommodate everyone’s busy schedules.

Some of our new protocols, in accordance with CDC and MDS guidelines:

·When confirming your appointment, you will be screened over the phone with a series of questions
oIf you are experiencing symptoms or have had contact with a confirmed COVID-19 positive patient, you may be asked to reschedule your appointment
· Only patients are allowed in the office. If the patient is a minor, one parent or guardian is allowed in the office
· When you arrive at the office building, please wait in your car and call the office to let us know that you have arrived. A staff member will let you know when we are ready for you to come in to the office for your appointment
· Upon arrival, you will fill out a consent form and the same series of screening questions before you are taken to the exam room
· Your temperature will be taken with a touch-less thermometer, also.
o If your temperature is at or above 100.4°F, you will be asked to reschedule your appointment

Thank you again for your patience as we work to adjust to the new normal.

If you are looking for some more information on what the guidelines are or for more information on the Massachusetts phased reopening, please follow the links below:

https://www.massdental.org/Member-Resources/Practice-Management/Coronavirus 

https://www.mass.gov/info-details/reopening-massachusetts

About Us

  A majority of our team has been working at Russell Hill for over 10 years. We are a tight-knit group that enjoys working and laughing together. You will most likely hear someone laughing at a joke in the back of the office during your visit. We make sure that Russell Hill is a fun place to work and that translates into our patient care! Our patients are part of our family and many of our patients have been coming here for over 10 years! When you become a patient here, you become part of the family.   

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